Privacy Policy
Last updated: 1st November 2023
This privacy policy sets out how Willow and Grace Bridal uses and protects any data that you provide. This policy may be updated at any time, so please check back regularly to ensure that you are satisfied with any changes.
The data controller
Your data is managed by Willow and Grace Bridal. Willow and Grace Bridal is committed to protecting the rights of individuals in line with the data protection act 1998 (DPA) and the new general data protection regulation (GDPR).
Contact
The company details are as follows:
Willow and Grace Bridal
7A High Street
Market Deeping
PE6 8ED
Any issue relating to your data should be sent to willowandgracebridal@gmail.com
Consent
When you provide your personal information to complete an enquiry you consent to the collection of your data, and the usage of it for your that specific reason only.
If we ask for your personal information for a secondary reason, such as marketing, we will ask you directly for your expressed consent which will require you to opt-in via email.
You may withdraw your consent or access your data at any time, either by contacting us on willowandgracebridal@gmail.com or using the unsubscribe link on any of our marketing materials.
What we collect
We may collect, but are not limited to collecting, the following information:
- Your full name
- Contact information including email address and phone number
- Demographic information such as postcode, preferences and interests
- Other information relevant to your customer experience with Willow and Grace Bridal such as wedding date, venue etc
Why we collect this data
We require this information to provide you with a satisfactory customer experience, particularly for the following purposes;
- Management of your enquiry or order
- For mailing list subscribers, as well as our monthly newsletter we may also send occasional promotional emails about new products, events, special offers or other information which we think you may find useful or interesting
- We may occasionally use the data for targeted social media advertising
- We may use the information to improve our product offerings and services
- We may use the information to customise the Willow and Grace Bridal website according to your interests
Customer Communications
Upon enquiry, your information will be entered into our database and used for automated emails relating to your experience, which are sent via Mailchimp. These include; important details and information prior to your appointment, follow up emails with any information requested during the appointment and communications about your fittings and order schedule if you go ahead with a purchase. Being entered into this database does not automatically enroll you for marketing emails - unless you opted in for these via the website or agreed to these in person, your data will only ever be used for the purposes stated above in over to give you the best possible customer experience.
How long will we keep your data
Mailing list data is stored indefinitely. Enquiries, orders and customer data will only be kept until no longer relevant; usually for a maximum of 6 months following the date of your wedding or event. When your booking comes to an end, you will be given the opportunity to opt-in to stay in touch.
Security
All data collected is stored on password protected devices for security purposes and will never been shared with any third parties. Mailing list data is stored and managed using Mailchimp.
Willow and Grace Bridal promises to safeguard and secure the information collected to ensure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
WordPress
The Willow and Grace Bridal website is powered by WordPress and is hosted on Just Host servers.
For more information, you can read WordPress and Just Host privacy policies using the links below.
Links
When you click outbound links on the Willow and Grace Bridal website, they may direct you away from our site. Willow and Grace Bridal are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Analytics
The Willow and Grace Bridal website uses Google Analytics to help us track who visits our site and the content enclosed, allowing us to update and improve the user experience.
Comments and content
Upon posting comments or content on The Willow and Grace Bridal website, you should be aware that any personal information you choose to provide there may be read, collected, or used by other users of the The Willow and Grace Bridal website, as well as other third parties. We are not responsible for the information you choose to submit in these forums. We cannot guarantee that other users have not made copies of and/or will not use such information outside of The Willow and Grace Bridal website. We are not responsible for information you choose to post on The Willow and Grace Bridal website
Cookies
Like most websites, The Willow and Grace Bridal website uses small bits of data called cookies stored on users' computers to simulate a continuous connection. Cookies 'remember' information about your preferences and passwords and allow you to move within The Willow and Grace Bridal website without reintroducing yourself within each browser session. Disabling cookies does not prevent you from accessing The Willow and Grace Bridal website, but some features may be degraded.
Social Media
The Willow and Grace Bridal website includes links to various social media sites including, but not limited to Facebook, and Instagram, YouTube and Twitter. When you interact with these platforms, any information you provide is publicly viewable outside of The Willow and Grace Bridal website Each social media platform has its own privacy policies which you should be aware of. If you do not wish for this information to be disclosed on these platforms, then you should not use these tools. We are not responsible for information you choose to post outside of The Willow and Grace Bridal website
